Build a Rewarding Career With Us
Join Our Team at KGraph
At KGraph, we are a passionate team dedicated to helping individuals and families navigate their journey to a new life in a new country. As an immigration consultancy, our work has a direct impact on the futures of our clients, and we believe that the success of our business is rooted in the talent and dedication of our employees. We’re constantly seeking driven professionals who share our commitment to providing expert guidance and personalized solutions. Whether you’re experienced or just starting your career, we offer a collaborative and dynamic environment that fosters growth and development. At KGraph, you will have the opportunity to contribute to meaningful work that makes a real difference in people’s lives. We are committed to creating a culture where every team member is valued and empowered to succeed. As part of our team, you’ll benefit from ample opportunities for career growth, on-the-job training, and a supportive work environment. We pride ourselves on promoting diversity and inclusion, ensuring that all voices are heard and respected. Our competitive compensation packages, comprehensive benefits, and a healthy work-life balance make us a great place to build your career. Currently, we’re looking to fill a variety of roles including Immigration Consultants, Case Managers, Client Support Specialists, Marketing and Communications professionals, and HR and Recruitment experts. If you are passionate about immigration services and want to be part of a team that is dedicated to helping others, we encourage you to apply. Please submit your resume and a cover letter detailing your qualifications and why you’re excited to join KGraph Immigration.
Open positions
Documentation Manager
Scarbrough,Canada /
Case worker/
2+ years
KGraph Immigration is seeking an experienced and detail-oriented Documentation Manager to lead our document processing operations at the Scarborough office. In this role, you'll oversee the accuracy, organization, and compliance of all client documentation related to immigration applications. You’ll manage a team, implement quality control processes, and ensure all submissions meet Canadian immigration standards. This is a leadership position that requires strong organizational skills, in-depth knowledge of immigration documentation, and a commitment to confidentiality and efficiency.
We're hiring a Documentation Manager (Case Worker) in Scarborough to help manage and prepare immigration files with precision and professionalism. You’ll work closely with our documentation team in Canada and overseas to ensure every application meets the highest standards and aligns with Canadian immigration laws.
Job Types: Full-time, Permanent
Pay: $22.00-$28.00 per hour
Responsibilities:
- Supervise and support a team of case workers handling immigration applications.
- Assign and monitor workloads to ensure efficient case processing and client satisfaction.
- Review application files for accuracy, completeness, and compliance.
- Train and mentor team members on best practices and policy updates.
- Handle escalated client concerns and provide expert guidance on complex cases.
- Collaborate with immigration consultants to align strategies and improve service quality.
- Track and report case metrics and team performance to senior management.
- Stay current with changes in Canadian immigration laws and procedures.
Qualifications:
- Minimum 2 years of experience in immigration services
- Deep understanding of Canadian immigration processes and documentation requirements.
- Strong leadership and team management skills.
- Excellent communication, problem-solving, and organizational abilities.
- Proficiency in Microsoft Office and case management systems.
- High ethical standards and commitment to client confidentiality.